I called and made an afternoon appointment to get my wife's car in for an oil change; I was given cost range of $24 to $28. I got there and waited for 30 minutes thinking they were taking a long time to "check and make sure they have the oil filter that fits my car" but after that 30 minutes, she came back and I paid and it was done. She never actually said they had started on it or that they had the filter, so the entire time I was thinking they were just being really slow. So the only reason I'm not rating them 5 stars is because of bad communication.